Privacy Policy — ConcretePeak

1. Introduction

ConcretePeak ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and AI assistant services (collectively, the "Services"). By using the Services, you agree to the collection and use of information in accordance with this policy.

2. Information we collect

We collect information you provide directly to us, such as your name, email address, phone number, WhatsApp number, payment information, and any messages, files, photos, plans, or other content you upload or submit. We also collect usage data, device information, and cookies or similar technologies to help us operate and improve the Services.

3. How we use your information

We use your information to provide, maintain, and improve the Services; process transactions; communicate with you; personalize your experience; analyze usage; detect and prevent fraud or abuse; and comply with legal obligations. AI responses are generated based on the content you share, and file uploads are stored so you can reference them in future conversations.

4. Sharing your information

We do not sell your personal information. We may share information with trusted service providers who help us operate the Services (such as hosting, payment processing, AI providers, and analytics), and when required by law or to protect our rights. We may also share aggregated or anonymized data that cannot reasonably identify you.

5. Security

We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

6. Cookies and tracking

We and our service providers may use cookies, web beacons, and similar technologies to collect information about your browsing and usage. You can adjust your browser settings to refuse cookies, but some features of the Services may not function properly without them.

7. Children's privacy

The Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can delete it.

8. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of the Services after changes take effect constitutes acceptance of the revised policy.

9. Contact us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at support@concretepeak.com.